⚡ Updated March 2025

Canned Responses for Live Chat — Speed Up Support 10x

Create shared or personal response templates with dynamic variables ({name}, {email}, {order_id}). Trigger with / shortcuts. Full Markdown formatting support.

📊 Key stat: Canned responses reduce average response time from 2 minutes to 8 seconds.

How It Works

KokobeoChat's canned responses feature is designed to be powerful yet easy to use. Setup takes minutes, not days — and our visual configuration interface means no coding is required.

Key Capabilities

⚡ Instant activationEnable with one click from the dashboard
🎨 Fully customizableMatch your brand and workflow exactly
📊 Built-in analyticsTrack performance with dedicated reports
🔗 IntegrationsConnect with your CRM, email and other tools

Step-by-Step Setup Guide

  1. Log into your KokobeoChat dashboard at chat.kokobeo.com
  2. Navigate to Settings → Canned Responses
  3. Follow the configuration wizard (takes under 10 minutes)
  4. Test with a real conversation using the preview mode
  5. Publish — your changes go live immediately

Compatible Platforms

Works on: WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace, Magento, PrestaShop, React, Vue, Angular, and any custom HTML website.

Try Canned Responses Free

500 chats/month · GPT-4o AI · 14 languages

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Frequently Asked Questions

Is Canned Responses included in the free plan?

Yes, basic canned responses is available on KokobeoChat's free plan (500 chats/month). Advanced configuration is available on Pro (€29/mo) and Business (€79/mo) plans.

How long does it take to set up Canned Responses?

Basic setup takes 5 minutes. Full configuration with custom rules takes about 30 minutes. Our onboarding wizard guides you through each step.

Does Canned Responses work on mobile devices?

Yes, KokobeoChat is fully responsive and works on all devices including iOS and Android for both agents and customers.