⚡ Updated March 2025

Chat + Ticketing System — Never Lose a Support Request

Chats that exceed a time threshold or are tagged as "complex" auto-convert to tickets. Full SLA management, team queues, escalation rules, and integration with Zendesk or Freshdesk.

📊 Key stat: Unresolved chats cost businesses an average of $75 in customer lifetime value.

How It Works

KokobeoChat's ticketing system feature is designed to be powerful yet easy to use. Setup takes minutes, not days — and our visual configuration interface means no coding is required.

Key Capabilities

⚡ Instant activationEnable with one click from the dashboard
🎨 Fully customizableMatch your brand and workflow exactly
📊 Built-in analyticsTrack performance with dedicated reports
🔗 IntegrationsConnect with your CRM, email and other tools

Step-by-Step Setup Guide

  1. Log into your KokobeoChat dashboard at chat.kokobeo.com
  2. Navigate to Settings → Ticketing System
  3. Follow the configuration wizard (takes under 10 minutes)
  4. Test with a real conversation using the preview mode
  5. Publish — your changes go live immediately

Compatible Platforms

Works on: WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace, Magento, PrestaShop, React, Vue, Angular, and any custom HTML website.

Try Ticketing System Free

500 chats/month · GPT-4o AI · 14 languages

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Frequently Asked Questions

Is Ticketing System included in the free plan?

Yes, basic ticketing system is available on KokobeoChat's free plan (500 chats/month). Advanced configuration is available on Pro (€29/mo) and Business (€79/mo) plans.

How long does it take to set up Ticketing System?

Basic setup takes 5 minutes. Full configuration with custom rules takes about 30 minutes. Our onboarding wizard guides you through each step.

Does Ticketing System work on mobile devices?

Yes, KokobeoChat is fully responsive and works on all devices including iOS and Android for both agents and customers.