⚡ Integration Guide · Analytics · Updated March 2025

KokobeoChat + Google Analytics 4 Integration

Track live chat conversions in Google Analytics 4. Send custom events for chat started, lead qualified, appointment booked, and purchase from chat.

⏱️ Setup time: Under 15 minutes · Difficulty: Easy · Plan required: Free or higher

What This Integration Does

Connecting KokobeoChat with Google Analytics 4 eliminates data silos and automates workflows between your chat and analytics system. Every chat conversation enriches your Google Analytics 4 data automatically.

Step-by-Step Setup

  1. Ensure GA4 is installed on your website
  2. In KokobeoChat → Settings → Analytics → Google Analytics
  3. Enter your GA4 Measurement ID
  4. Map KokobeoChat events to GA4 custom events
  5. Verify in GA4 Real-Time reports that events are firing

Key Benefits

🔄 Auto-syncChat data flows to Google Analytics 4 instantly
⚡ No manual workZero copy-paste between systems
📊 Complete dataFull context in both platforms
🛠️ No code neededVisual configuration, no developers

Troubleshooting

The integration isn't syncing data — what should I check?

1. Verify the API key/token is still valid (they can expire). 2. Check that the field mapping is correct. 3. Test with a new chat conversation. 4. Check the integration logs in Settings → Integrations → Google Analytics 4 → Logs.

Can I sync historical chat data to Google Analytics 4?

Yes — use the bulk export/import function in KokobeoChat. Go to Settings → Data Export, export conversations as CSV, then import to Google Analytics 4 using its bulk import tool.

Start Free with All Integrations

500 chats/month · GPT-4o AI · 14 languages · All integrations included

Get Started Free →