⚡ Integration Guide · E-commerce · Updated March 2025
KokobeoChat + Shopify Integration
Access Shopify order data in chat. The AI can answer "where is my order?" automatically by looking up tracking in real time.
⏱️ Setup time: Under 15 minutes · Difficulty: Easy · Plan required: Free or higher
What This Integration Does
Connecting KokobeoChat with Shopify eliminates data silos and automates workflows between your chat and e-commerce system. Every chat conversation enriches your Shopify data automatically.
Step-by-Step Setup
Install KokobeoChat from Shopify App Store
Connect your Shopify store URL in the app settings
Enable Order Lookup: AI can now retrieve order status by email
Set up cart recovery trigger: 60s on checkout page → proactive message
Enable product recommendations: AI suggests related items in conversation
Key Benefits
🔄 Auto-syncChat data flows to Shopify instantly
⚡ No manual workZero copy-paste between systems
📊 Complete dataFull context in both platforms
🛠️ No code neededVisual configuration, no developers
Troubleshooting
The integration isn't syncing data — what should I check?
1. Verify the API key/token is still valid (they can expire). 2. Check that the field mapping is correct. 3. Test with a new chat conversation. 4. Check the integration logs in Settings → Integrations → Shopify → Logs.
Can I sync historical chat data to Shopify?
Yes — use the bulk export/import function in KokobeoChat. Go to Settings → Data Export, export conversations as CSV, then import to Shopify using its bulk import tool.
Start Free with All Integrations
500 chats/month · GPT-4o AI · 14 languages · All integrations included