⚡ Integration Guide · Communication · Updated March 2025
KokobeoChat + Slack Integration
Receive Slack alerts for new chat conversations, urgent flags, and CSAT scores. Agents can respond from Slack without switching tabs.
⏱️ Setup time: Under 15 minutes · Difficulty: Easy · Plan required: Free or higher
What This Integration Does
Connecting KokobeoChat with Slack eliminates data silos and automates workflows between your chat and communication system. Every chat conversation enriches your Slack data automatically.
Step-by-Step Setup
Go to Settings → Notifications → Slack
Click "Connect to Slack" and authorize
Select the Slack channel for chat notifications
Configure trigger rules: alert only for urgent chats or all chats
Test: start a chat and confirm Slack notification fires
Key Benefits
🔄 Auto-syncChat data flows to Slack instantly
⚡ No manual workZero copy-paste between systems
📊 Complete dataFull context in both platforms
🛠️ No code neededVisual configuration, no developers
Troubleshooting
The integration isn't syncing data — what should I check?
1. Verify the API key/token is still valid (they can expire). 2. Check that the field mapping is correct. 3. Test with a new chat conversation. 4. Check the integration logs in Settings → Integrations → Slack → Logs.
Can I sync historical chat data to Slack?
Yes — use the bulk export/import function in KokobeoChat. Go to Settings → Data Export, export conversations as CSV, then import to Slack using its bulk import tool.
Start Free with All Integrations
500 chats/month · GPT-4o AI · 14 languages · All integrations included