⚡ Updated March 2025

Live Chat Analytics & Reporting — Full KPI Dashboard

Real-time dashboard with: average response time, chat volume by hour/day, CSAT and NPS scores, conversion attribution, agent leaderboard, and automated weekly email reports.

📊 Key stat: Companies that track chat KPIs improve first response time by 35% in 90 days.

How It Works

KokobeoChat's analytics dashboard feature is designed to be powerful yet easy to use. Setup takes minutes, not days — and our visual configuration interface means no coding is required.

Key Capabilities

⚡ Instant activationEnable with one click from the dashboard
🎨 Fully customizableMatch your brand and workflow exactly
📊 Built-in analyticsTrack performance with dedicated reports
🔗 IntegrationsConnect with your CRM, email and other tools

Step-by-Step Setup Guide

  1. Log into your KokobeoChat dashboard at chat.kokobeo.com
  2. Navigate to Settings → Analytics Dashboard
  3. Follow the configuration wizard (takes under 10 minutes)
  4. Test with a real conversation using the preview mode
  5. Publish — your changes go live immediately

Compatible Platforms

Works on: WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace, Magento, PrestaShop, React, Vue, Angular, and any custom HTML website.

Try Analytics Dashboard Free

500 chats/month · GPT-4o AI · 14 languages

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Frequently Asked Questions

Is Analytics Dashboard included in the free plan?

Yes, basic analytics dashboard is available on KokobeoChat's free plan (500 chats/month). Advanced configuration is available on Pro (€29/mo) and Business (€79/mo) plans.

How long does it take to set up Analytics Dashboard?

Basic setup takes 5 minutes. Full configuration with custom rules takes about 30 minutes. Our onboarding wizard guides you through each step.

Does Analytics Dashboard work on mobile devices?

Yes, KokobeoChat is fully responsive and works on all devices including iOS and Android for both agents and customers.