⚡ Updated March 2025

Co-Browsing for Live Chat — Guide Customers in Real Time

Browser-native co-browsing with agent annotation, form auto-fill assist, and screen masking for sensitive fields. No plugin download required for the customer.

📊 Key stat: Co-browsing reduces average handle time by 40% and increases CSAT by 18%.

How It Works

KokobeoChat's co-browsing feature is designed to be powerful yet easy to use. Setup takes minutes, not days — and our visual configuration interface means no coding is required.

Key Capabilities

⚡ Instant activationEnable with one click from the dashboard
🎨 Fully customizableMatch your brand and workflow exactly
📊 Built-in analyticsTrack performance with dedicated reports
🔗 IntegrationsConnect with your CRM, email and other tools

Step-by-Step Setup Guide

  1. Log into your KokobeoChat dashboard at chat.kokobeo.com
  2. Navigate to Settings → Co-Browsing
  3. Follow the configuration wizard (takes under 10 minutes)
  4. Test with a real conversation using the preview mode
  5. Publish — your changes go live immediately

Compatible Platforms

Works on: WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace, Magento, PrestaShop, React, Vue, Angular, and any custom HTML website.

Try Co-Browsing Free

500 chats/month · GPT-4o AI · 14 languages

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Frequently Asked Questions

Is Co-Browsing included in the free plan?

Yes, basic co-browsing is available on KokobeoChat's free plan (500 chats/month). Advanced configuration is available on Pro (€29/mo) and Business (€79/mo) plans.

How long does it take to set up Co-Browsing?

Basic setup takes 5 minutes. Full configuration with custom rules takes about 30 minutes. Our onboarding wizard guides you through each step.

Does Co-Browsing work on mobile devices?

Yes, KokobeoChat is fully responsive and works on all devices including iOS and Android for both agents and customers.