⚡ Updated March 2025

Live Chat Software Pricing 2025: Complete Buyer's Guide

Live chat pricing varies wildly — from $0 to $400+/month. This guide breaks down true costs, hidden fees, and which tool delivers the best ROI for different business sizes.

Live Chat Pricing Overview 2025

Software	Free Plan	Starter	Business	AI Included
KokobeoChat	✅ 500 chats/mo	€29/mo	€79/mo	✅
Tidio	Limited	$29/mo	$59/mo	Extra $
Crisp	200 chats	$45/mo	$95/mo	❌
Intercom	❌	$74/seat	$110/seat	Add-on
Zendesk	❌	$55/agent	$89/agent	Add-on
Drift	❌	$400+/mo	Custom	Included
Tawk.to	✅ Unlimited	$15/mo	$29/mo	❌

Hidden Costs to Watch For

• Per-seat pricing: multiplies quickly as your team grows
• AI as an add-on: often $20–50/month extra
• Branding removal fees: some charge to remove their logo
• Overage charges: extra fees when you exceed chat limits
• Onboarding fees: some enterprise plans charge $500–2,000 to get started

Best Value by Business Size

Startups & solopreneurs: KokobeoChat Free (€0) — best free plan on the market with real AI.
SMBs (1–20 team): KokobeoChat Pro (€29/mo) — unlimited chats, full AI, 14 languages.
Mid-market (20–100 team): KokobeoChat Business (€79/mo) or Crisp.
Enterprise (100+): KokobeoChat Custom or Zendesk Chat.