⚡ Updated March 2025

Sentiment Analysis in Live Chat — Prioritize Unhappy Customers

Real-time NLP sentiment scoring (positive/neutral/negative) on every message. Auto-alert agents when a conversation turns negative. Priority queue routing for upset customers.

📊 Key stat: Proactively addressing negative sentiment reduces churn by 22%.

How It Works

KokobeoChat's sentiment analysis feature is designed to be powerful yet easy to use. Setup takes minutes, not days — and our visual configuration interface means no coding is required.

Key Capabilities

⚡ Instant activationEnable with one click from the dashboard
🎨 Fully customizableMatch your brand and workflow exactly
📊 Built-in analyticsTrack performance with dedicated reports
🔗 IntegrationsConnect with your CRM, email and other tools

Step-by-Step Setup Guide

  1. Log into your KokobeoChat dashboard at chat.kokobeo.com
  2. Navigate to Settings → Sentiment Analysis
  3. Follow the configuration wizard (takes under 10 minutes)
  4. Test with a real conversation using the preview mode
  5. Publish — your changes go live immediately

Compatible Platforms

Works on: WordPress, Shopify, WooCommerce, Wix, Webflow, Squarespace, Magento, PrestaShop, React, Vue, Angular, and any custom HTML website.

Try Sentiment Analysis Free

500 chats/month · GPT-4o AI · 14 languages

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Frequently Asked Questions

Is Sentiment Analysis included in the free plan?

Yes, basic sentiment analysis is available on KokobeoChat's free plan (500 chats/month). Advanced configuration is available on Pro (€29/mo) and Business (€79/mo) plans.

How long does it take to set up Sentiment Analysis?

Basic setup takes 5 minutes. Full configuration with custom rules takes about 30 minutes. Our onboarding wizard guides you through each step.

Does Sentiment Analysis work on mobile devices?

Yes, KokobeoChat is fully responsive and works on all devices including iOS and Android for both agents and customers.