⚡ Updated March 2025

KokobeoChat vs Kayako: Which Live Chat is Better in 2025?

Choosing between KokobeoChat and Kayako? This in-depth comparison covers pricing, AI capabilities, language support, integrations, and real-world use cases — so you can make an informed decision.

Quick verdict: KokobeoChat wins on price (free plan), AI (GPT-4o built-in), and multilingual support (14 languages). Kayako wins on legacy enterprise accounts.

Head-to-Head Comparison

Feature	KokobeoChat	Kayako
Starting price	€0 — free forever	$30/agent/mo
AI chatbot	✅ GPT-4o included	Add-on or premium tier
Languages	14 native languages	1–3 base languages
Self-hosted option	✅ Available	❌ Cloud only
GDPR / EU data	✅ EU servers	US-based servers
Setup time	5 minutes	30–90 minutes
Free chats/month	500 forever	Trial only or paid
User rating	4.8/5 ⭐	3.7/5 ⭐

What Kayako Does Well

Journey-based support, good ticket tracking. It's a solid choice for legacy enterprise accounts that need its specific strengths and have the budget for it.

Where Kayako Falls Short

Outdated platform, being phased out by parent company. These limitations drive many businesses to look for alternatives — especially when budget is a concern or multilingual support is needed.

KokobeoChat Advantages

💰 Free Forever500 chats/month, no credit card, no expiry. Not a trial.

🤖 GPT-4o AIAnswers complex questions automatically. Included on all plans.

🌍 14 LanguagesAuto-translate conversations. No extra cost for multilingual.

🔒 EU GDPRData on European servers. Self-hosted option available.

⚡ 5-Min SetupOne script line. Works on any website or CMS.

📊 Real AnalyticsConversion tracking, CSAT, NPS, team reports.

Pricing Comparison

Plan	KokobeoChat	Kayako
Free	500 chats/mo forever	Trial only (14–30 days)
Starter	€29/mo — unlimited chats	$30/agent/mo
Business	€79/mo — advanced AI	Custom / higher
Enterprise	Custom	Custom

When to Choose Kayako

You're already invested in Kayako's ecosystem
Legacy enterprise accounts — that's where it truly excels
You don't need multilingual support or built-in AI

When to Choose KokobeoChat

You want to start free without committing a credit card
You serve customers in multiple languages
You need AI that actually works without extra subscriptions
You're an SMB or startup watching costs
GDPR compliance and EU data residency matters to you

Try KokobeoChat Free — No Credit Card

500 chats/month · GPT-4o AI · 14 languages · Install in 5 minutes

Start Free Now →

Frequently Asked Questions

Can I migrate from Kayako to KokobeoChat?

Yes. Migration takes under 30 minutes. Export your contact and chat history from Kayako and import via KokobeoChat's CSV import tool. Our team assists for free.

Does KokobeoChat have the same features as Kayako?

KokobeoChat includes all core features of Kayako plus GPT-4o AI natively, 14-language auto-translation, and a permanent free plan — features Kayako charges extra for.

Is KokobeoChat cheaper than Kayako?

Yes. KokobeoChat starts at €0 (500 chats/month, forever free). Kayako starts at $30/agent/mo. Pro plan at €29/month includes unlimited chats and full AI.

Which is better for small businesses — KokobeoChat or Kayako?

KokobeoChat is generally better for SMBs due to the free plan, built-in AI, and 14-language support. Kayako is Legacy enterprise accounts.