⚡ Updated March 2025

KokobeoChat vs Smartsupp: Which Live Chat is Better in 2025?

Choosing between KokobeoChat and Smartsupp? This in-depth comparison covers pricing, AI capabilities, language support, integrations, and real-world use cases — so you can make an informed decision.

Quick verdict: KokobeoChat wins on price (free plan), AI (GPT-4o built-in), and multilingual support (14 languages). Smartsupp wins on european smbs wanting session recording.

Head-to-Head Comparison

Feature	KokobeoChat	Smartsupp
Starting price	€0 — free forever	€25.5/mo
AI chatbot	✅ GPT-4o included	Add-on or premium tier
Languages	14 native languages	1–3 base languages
Self-hosted option	✅ Available	❌ Cloud only
GDPR / EU data	✅ EU servers	US-based servers
Setup time	5 minutes	30–90 minutes
Free chats/month	500 forever	Trial only or paid
User rating	4.8/5 ⭐	4.0/5 ⭐

What Smartsupp Does Well

Video recording of sessions, affordable, GDPR compliant. It's a solid choice for european smbs wanting session recording that need its specific strengths and have the budget for it.

Where Smartsupp Falls Short

Limited AI, EU-focused only, basic analytics. These limitations drive many businesses to look for alternatives — especially when budget is a concern or multilingual support is needed.

KokobeoChat Advantages

💰 Free Forever500 chats/month, no credit card, no expiry. Not a trial.

🤖 GPT-4o AIAnswers complex questions automatically. Included on all plans.

🌍 14 LanguagesAuto-translate conversations. No extra cost for multilingual.

🔒 EU GDPRData on European servers. Self-hosted option available.

⚡ 5-Min SetupOne script line. Works on any website or CMS.

📊 Real AnalyticsConversion tracking, CSAT, NPS, team reports.

Pricing Comparison

Plan	KokobeoChat	Smartsupp
Free	500 chats/mo forever	Trial only (14–30 days)
Starter	€29/mo — unlimited chats	€25.5/mo
Business	€79/mo — advanced AI	Custom / higher
Enterprise	Custom	Custom

When to Choose Smartsupp

You're already invested in Smartsupp's ecosystem
European SMBs wanting session recording — that's where it truly excels
You don't need multilingual support or built-in AI

When to Choose KokobeoChat

You want to start free without committing a credit card
You serve customers in multiple languages
You need AI that actually works without extra subscriptions
You're an SMB or startup watching costs
GDPR compliance and EU data residency matters to you

Try KokobeoChat Free — No Credit Card

500 chats/month · GPT-4o AI · 14 languages · Install in 5 minutes

Start Free Now →

Frequently Asked Questions

Can I migrate from Smartsupp to KokobeoChat?

Yes. Migration takes under 30 minutes. Export your contact and chat history from Smartsupp and import via KokobeoChat's CSV import tool. Our team assists for free.

Does KokobeoChat have the same features as Smartsupp?

KokobeoChat includes all core features of Smartsupp plus GPT-4o AI natively, 14-language auto-translation, and a permanent free plan — features Smartsupp charges extra for.

Is KokobeoChat cheaper than Smartsupp?

Yes. KokobeoChat starts at €0 (500 chats/month, forever free). Smartsupp starts at €25.5/mo. Pro plan at €29/month includes unlimited chats and full AI.

Which is better for small businesses — KokobeoChat or Smartsupp?

KokobeoChat is generally better for SMBs due to the free plan, built-in AI, and 14-language support. Smartsupp is European SMBs wanting session recording.