Choosing between KokobeoChat and Smartsupp? This in-depth comparison covers pricing, AI capabilities, language support, integrations, and real-world use cases — so you can make an informed decision.
| Feature | KokobeoChat | Smartsupp |
|---|---|---|
| Starting price | €0 — free forever | €25.5/mo |
| AI chatbot | ✅ GPT-4o included | Add-on or premium tier |
| Languages | 14 native languages | 1–3 base languages |
| Self-hosted option | ✅ Available | ❌ Cloud only |
| GDPR / EU data | ✅ EU servers | US-based servers |
| Setup time | 5 minutes | 30–90 minutes |
| Free chats/month | 500 forever | Trial only or paid |
| User rating | 4.8/5 ⭐ | 4.0/5 ⭐ |
Video recording of sessions, affordable, GDPR compliant. It's a solid choice for european smbs wanting session recording that need its specific strengths and have the budget for it.
Limited AI, EU-focused only, basic analytics. These limitations drive many businesses to look for alternatives — especially when budget is a concern or multilingual support is needed.
| Plan | KokobeoChat | Smartsupp |
|---|---|---|
| Free | 500 chats/mo forever | Trial only (14–30 days) |
| Starter | €29/mo — unlimited chats | €25.5/mo |
| Business | €79/mo — advanced AI | Custom / higher |
| Enterprise | Custom | Custom |
500 chats/month · GPT-4o AI · 14 languages · Install in 5 minutes
Start Free Now →Yes. Migration takes under 30 minutes. Export your contact and chat history from Smartsupp and import via KokobeoChat's CSV import tool. Our team assists for free.
KokobeoChat includes all core features of Smartsupp plus GPT-4o AI natively, 14-language auto-translation, and a permanent free plan — features Smartsupp charges extra for.
Yes. KokobeoChat starts at €0 (500 chats/month, forever free). Smartsupp starts at €25.5/mo. Pro plan at €29/month includes unlimited chats and full AI.
KokobeoChat is generally better for SMBs due to the free plan, built-in AI, and 14-language support. Smartsupp is European SMBs wanting session recording.