Chat smarter. Convert faster.

1. Data Controller

Goldman Services INC and Europe Services SE (IČO 03571785, Na Čeličičce 425/4, Smíchov, 150 00 Praha, Czech Republic) jointly operate KokobeoChat.
Contact: legal@kokobeo.com

2. Data We Collect

• Chat messages and conversation history
• Visitor language auto-detected via IP
• Technical data: IP address, browser type, device, page URL
• Optional: name and email if provided voluntarily in chat
• Session cookie: kbc_vid stored in localStorage for session continuity

3. Purpose & Legal Basis

• Providing real-time chat support — Legitimate interest (Art. 6(1)(f) GDPR)
• AI-powered automated responses — Legitimate interest
• Language detection and translation — Legitimate interest
• Fraud prevention and abuse detection — Legitimate interest
• Compliance with legal obligations — Legal obligation (Art. 6(1)(c) GDPR)
• Service analytics and improvement — Legitimate interest

4. Data Retention

Chat conversations are retained for 24 months from the last interaction, after which they are permanently and irreversibly deleted. Technical logs are retained for 90 days. You may request early deletion at any time.

5. Sub-Processors & Data Sharing

We do not sell your personal data. We share data only with the following sub-processors:

• AI provider (USA) — AI response generation. Data processed under AI provider's Data Processing Agreement.
• Amazon Web Services – AWS (USA/EU) — Cloud hosting, infrastructure, and email delivery via SES.
• MongoDB Atlas (USA/EU) — Encrypted cloud database storage.
• Socket.IO / Node.js — Real-time messaging infrastructure hosted on our own server.

6. International Data Transfers

Some sub-processors are based outside the EU/EEA. Data transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission, or by adequacy decisions where applicable.

7. Your Rights under GDPR

• Access: request a copy of your personal data
• Rectification: correct inaccurate data
• Erasure: request deletion (“right to be forgotten”)
• Restriction: limit processing in certain circumstances
• Portability: receive data in a structured, machine-readable format
• Objection: object to processing based on legitimate interest
• Complaint: lodge a complaint with your national supervisory authority (e.g. UOOU in Czech Republic)

To exercise your rights: legal@kokobeo.com — we respond within 30 days.

8. Cookies & Local Storage

KokobeoChat stores a single visitor identifier (kbc_vid) in your browser’s localStorage. This is a functional identifier, not a tracking cookie. No advertising, analytics, or third-party tracking cookies are set by KokobeoChat itself. The embedding website may set its own cookies independently.

9. Children’s Privacy

KokobeoChat is not directed at children under 16. We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us immediately at legal@kokobeo.com.

10. Security

All data in transit is encrypted via TLS 1.2+. Database access is restricted, authenticated, and audited. We perform regular security reviews and vulnerability assessments. In the event of a data breach affecting your rights, we will notify the relevant supervisory authority within 72 hours.

11. Changes to This Policy

Material changes will be communicated via the KokobeoChat dashboard and/or email. The “Effective date” at the top of this document will be updated. Continued use of the service after the effective date constitutes acceptance of the revised policy.

1. Acceptance of Terms

By accessing or using KokobeoChat (“the Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Service.

2. Service Description

KokobeoChat is a multilingual AI-powered live chat SaaS platform operated by Goldman Services INC and Europe Services SE. It enables businesses to provide real-time customer support powered by AI and human operators in 14 languages across 24 countries.

3. Intellectual Property

The trademark KOKOBEO is officially registered:

All software, source code, design, branding, and content are © Goldman Services INC & Europe Services SE. Unauthorized reproduction, copying, or distribution is strictly prohibited and may result in civil and criminal liability.

4. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your credentials
• You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account
• Each account may only be used by one business entity

5. Permitted Use

• The Service is for lawful business communication and customer support only
• You may not use KokobeoChat for spam, harassment, illegal activities, or fraudulent purposes
• You may not reverse-engineer, decompile, scrape, or copy any part of the platform
• Embedding the widget on external websites requires an active, paid or free KokobeoChat account with a valid API key
• You may not resell or sublicense access to the Service without written authorization

6. AI-Generated Content

KokobeoChat uses AI provider GPT models to generate automated responses. AI responses are informational only and do not constitute legal, medical, financial, or professional advice. We are not liable for decisions made based on AI-generated content. You are responsible for reviewing and validating AI responses before acting upon them.

7. Service Availability & SLA

We target 99.5% monthly uptime but do not guarantee uninterrupted, error-free service. Scheduled maintenance will be communicated in advance where reasonably possible. Business plan subscribers are eligible for SLA credits as described in their plan agreement.

8. Payment & Subscriptions

• Free plan: €0/month — limited to 1 operator, 500 chats/month, 3 languages
• Pro plan: €29/month — 15-day free trial, no credit card required to start
• Business plan: €79/month — 15-day free trial, no credit card required to start
• Billing is monthly in advance. Annual plans receive a 20% discount.
• Cancellation takes effect at the end of the current billing period. No refunds for partial periods.
• We reserve the right to modify pricing with 30 days’ advance notice.

9. Data & Privacy

By using the Service, you agree to our Privacy Policy. You are the data controller for your customers’ data; we act as data processor. You are responsible for obtaining necessary consents from your website visitors before deploying the chat widget.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Goldman Services INC and Europe Services SE shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. Total cumulative liability shall not exceed the amounts paid by you in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Goldman Services INC and Europe Services SE from any claims, damages, or expenses arising from your violation of these Terms, misuse of the Service, or infringement of third-party rights.

12. Termination

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice, at our sole discretion. Upon termination, your data will be retained for 30 days then permanently deleted, unless required by law.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the Czech Republic. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Prague, Czech Republic, without prejudice to mandatory consumer protection rights applicable under EU law (including Regulation (EU) 524/2013 on online dispute resolution).

14. Changes to Terms

We may update these Terms at any time. Material changes will be notified with at least 14 days’ notice via the dashboard or email. Continued use after the effective date constitutes acceptance.

15. Contact & Legal Notices

legal@kokobeo.com
Europe Services SE — Na Čeličičce 425/4, Smíchov, 150 00 Praha, Czech Republic
IČO: 03571785 — DIČ: CZ03571785