⚡ Updated March 2025

How to Collect Customer Reviews Automatically via Chat

Businesses that automate review collection via chat receive 40% more reviews than those using manual email follow-up. Here's the exact setup.

💡 Pro tip: KokobeoChat users who follow this guide see measurable results within the first 2 weeks.

Step-by-Step Guide

  1. Set a trigger: 5 minutes after a chat is closed with CSAT ≥ 4
  2. Send an automated message: "Glad we could help! Would you leave us a quick review?"
  3. Include a direct link to Google/Trustpilot/G2 review page
  4. For CSAT < 3: route to a recovery workflow instead of review request
  5. Track monthly review volume growth in your KokobeoChat reports

Common Mistakes to Avoid

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