How to Add Live Chat to Shopify (2025 Setup Guide)
Adding live chat to your Shopify store can increase revenue by 30% if set up correctly. This guide covers installation, bot configuration, and Shopify-specific features.
💡 Pro tip: KokobeoChat users who follow this guide see measurable results within the first 2 weeks.
Step-by-Step Guide
Install KokobeoChat from the Shopify App Store OR via script in theme.liquid
Connect your Shopify store in Settings → Integrations
Enable "Order Lookup" — the bot can now answer "where is my order?"
Set a cart abandonment trigger on /checkout page at 60 seconds
Enable product recommendation AI with your catalog data
Common Mistakes to Avoid
Setting it up once and never revisiting — optimize monthly using your analytics
Automating too much too soon — start with the top 10 FAQ, then expand
Ignoring mobile — 65% of chat conversations happen on smartphones
No escalation path — always make it easy to reach a human when needed
KokobeoChat Makes This Easy
🤖 AI does the heavy liftingResolves 70% of chats automatically
📊 Built-in analyticsTrack every metric mentioned in this guide
🎛️ No-code configurationVisual builder, no developer needed
💰 Free forever plan500 chats/month, AI included
Try It Free — No Credit Card
500 chats/month · GPT-4o AI · 14 languages · 5-min setup