Quick Start

Get your live chat widget running in 4 simple steps.

How KokobeoChat Works

Understand what happens behind the scenes when a visitor opens the chat.

The components

KokobeoChat is made of three main parts working together:

1. The Widget

A lightweight JavaScript file (under 50KB gzipped) loaded on your website. It shows a chat bubble in the corner. When a visitor clicks it, a chat interface opens.

2. The AI Brain

Every message a visitor sends is first checked against your AI knowledge base. If the AI has a confident answer, it replies instantly. If not, the conversation is routed to a human operator. The AI learns from every conversation — so the more your visitors chat, the smarter and more personalized it becomes.

3. The Dashboard

Your admin dashboard at chat.kokobeo.com/client-admin.html is where you manage everything: active chats, operators, API keys, AI training, analytics, billing.

The flow

1. Visitor opens your website → widget loads from our CDN
2. Visitor clicks the chat bubble → chat window opens
3. Visitor types message → widget sends it to chat.kokobeo.com
4. AI Brain analyzes message → replies instantly OR routes to operator
5. Operator sees the message in real-time → replies from dashboard
6. Widget shows reply to visitor → conversation continues

WordPress Plugin

The official KokobeoChat plugin for WordPress — available on the WordPress.org directory.

Install from WordPress Admin (recommended)

Alternative: manual upload (.zip)

If you prefer to upload the plugin manually:

1. Download from wordpress.org/plugins/kokobeochat
2. WP Admin → Plugins → Add New → Upload Plugin
3. Select the .zip file → Install → Activate
4. Continue from step 4 above

Compatibility

KokobeoChat works with:

• WordPress 5.0+ / PHP 7.4+
• All themes (Astra, Divi, Avada, GeneratePress...)
• All page builders (Elementor, Divi Builder, WPBakery, Gutenberg)
• All cache plugins (WP Rocket, W3 Total Cache, LiteSpeed, WP Super Cache)
• WooCommerce and WordPress Multisite

Shopify Installation

Add KokobeoChat to your Shopify store in 3 steps.

<script src="https://chat.kokobeo.com/widget.js" data-key="YOUR_API_KEY"></script>

Wix Installation

Add the chat widget to your Wix site.

HTML / Plain Script

Works on any HTML website, custom CMS, or framework.

Paste this line just before the closing </body> tag on every page (or in your global template):

<!-- KokobeoChat widget -->
<script src="https://chat.kokobeo.com/widget.js" data-key="YOUR_API_KEY" async></script>

Replace YOUR_API_KEY with your actual key.

Framework-specific

React / Next.js

import Script from 'next/script';

export default function Layout() {
  return (
    <Script
      src="https://chat.kokobeo.com/widget.js"
      data-key="YOUR_API_KEY"
      strategy="afterInteractive"
    />
  );
}

AI Brain — Self-Learning Knowledge Base

Train your AI with your own content. Every conversation makes it smarter.

How it works

The AI Brain is a knowledge base the AI uses to answer visitor questions. You can feed it:

• Your website — paste the URL, the AI reads all pages and extracts information
• Documents — upload PDF, TXT, DOCX, XLSX, CSV (up to 20MB each)
• Additional URLs — FAQ pages, Terms, Privacy, product pages, catalogs

Self-learning from chats

When you enable Auto-learn from chats, the AI automatically generates a knowledge document from every closed conversation. This means:

• The more visitors chat, the richer the AI memory becomes
• Replies get more accurate and personalized over time
• Common questions are answered instantly with perfect context
• Operators save time — the AI handles routine questions automatically

How to train your AI

14 Languages Supported

Chat with visitors worldwide without speaking their language.

Supported languages

Automatic language detection

KokobeoChat detects the visitor's browser language automatically. The widget greets them in their own language, the AI replies in that language, and messages are translated in real-time between the visitor and the operator.

Multi-Operator Team

Add your team, distribute chats, work together.

How many operators can I have?

• Free plan: 1 operator
• Pro plan (€29/mo): 5 operators
• Business plan (€79/mo): Unlimited operators

Adding operators

In your dashboard go to Operators → + Add Operator. Configure:

• Name, email, password
• Role — Agent or Admin
• Languages they can handle
• Working hours — per day, with 24h option
• Max simultaneous chats
• Profile photo shown in the widget

Auto-assign chats

When enabled, new chats are automatically routed to operators based on:

• Operator availability (online + within working hours)
• Current load (fewer active chats = higher priority)
• Language match (visitor language matches operator's managed languages)

Pricing & Plans

Free forever. Upgrade when you grow.

Frequently Asked Questions

Quick answers to common questions.

General

Technical

Billing

Troubleshooting

Common problems and how to fix them.

The widget doesn't appear on my site

Check the following:

1. Plugin is activated (WP Admin → Plugins)
2. You have an active account on chat.kokobeo.com
3. Email has been verified
4. API Key is correctly pasted in Settings (no leading/trailing spaces)
5. Site cache is cleared (if using WP Rocket, LiteSpeed, etc.)
6. Browser cache is cleared (Ctrl+Shift+R or Cmd+Shift+R)

I'm not receiving the verification email

1. Check your spam/junk folder
2. Add noreply@kokobeo.com to your contacts
3. Try resending from the dashboard
4. If still missing, contact info@kokobeo.com

The widget appears twice

This usually happens when two installation methods are active simultaneously. Solution:

• Deactivate any other live chat plugin
• If you had manually pasted the script in your theme before installing the plugin, remove it
• Check header/footer injection plugins don't have duplicate code

Messages don't arrive in real-time

• Check your internet connection
• Make sure you're logged in to the dashboard
• Check browser console (F12) for any errors
• Firewall or ad-blocker may block WebSocket connections to chat.kokobeo.com

Can't find KokobeoChat in WordPress plugins search

Make sure to search for exactly "KokobeoChat" (one word, no spaces). If it still doesn't appear, use the manual installation method (upload .zip from wordpress.org/plugins/kokobeochat).

Get Support

We're here to help. Choose your preferred channel.

Business hours

Our team is available Monday-Friday, 9:00-18:00 CET. For technical emergencies on Business plans, priority support is available 24/7.